Part-time, 0.67 FTE (20 hours per week)
Compensation: $36,400 – $ 46,800 salary ($35 – $45/hour or $1,517 – $1,950/semi-monthly) plus: annual gym membership/wellness supplement, health and dental insurance, 6% paid vacation
Eligibility: Canadian citizen or permanent resident or refugee status with legal entitlement to work
Primary job location: xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish) and Səl ̓ílwətaʔ (Tsleil-Waututh) Nations (Vancouver, British Columbia)
Reporting to: Luca Seccafien, Head of Advancement and Michelle Fu, Head of Admin & Finance
221A is a nonprofit organization that works with artists and designers to research and develop cultural, social and ecological infrastructure. We keep artists in the city, through studio placement fellowships, residencies, affordable housing and work spaces, education programs, and research and advocacy. 221A envisions a pluralistic society in which all people have the means to access and make culture.
Summary of Role
This role is integral to the activation of new public program activities and membership services. The Membership & Events Coordinator (MEC) is the key point of contact for members of 221A, primarily involving the coordination of coworking and events at 221A. They will ensure that 221A’s membership model is well-organized collaboratively with internal and external colleagues and fully integrated across all facets of 221A’s work.
- 2+ years of related work experience in nonprofit arts/cultural services
- Membership, tenant, or customer services; donor management, sales, or recruitment
- CRM knowledge, particularly ZohoCRM, is considered an asset
- Comfortable with, and proficient at, group facilitation and public speaking
- Exceptional communication using phone and web tools
- Capacity to identify stakeholder issues and opportunities and provide early advice
- Mediation and assistance in achieving consensus
- Challenge bureaucratic thinking in the organization
- Flexibility and creativity
- Diplomacy and a sense of balance
- Discretion with confidential information
- English written and verbal skills that are adaptable towards different stakeholder needs
- Multilevel understanding of the cultural sector is considered an asset
- Ability to handle multiple tasks, projects, and priorities effectively
- Intuition regarding stakeholders thoughts and feelings, in particular regarding low-income people, Communities of Colour, artists, and cultural workers.
- The Membership & Events Coordinator is expected to work on-site in downtown Vancouver, primarily at 825 Pacific St and 177 E 3rd Ave
- They will be exposed to noise and regular flow of people in the office environment
- They must have the capacity for extended periods of concentration with computer and mobile phone technology
- Moderate lifting (up to 25 pounds) may be required on an occasional basis
- In the normal course of work, there may be occasional exposure to particles and particulates produced by art-making. 221A strongly adheres to WorkSafeBC standards and will provide PPE where appropriate. However, due to the above considerations, we cannot promise a scent or noise reduced space
- Computer and mobile phone technologies will either be provided, or payment will be made in-lieu by 221A
Duties and Responsibilities
- Member data – Ensure that data about our members is accurate and up-to-date, using ZohoCRM and Proximity.
- Processing applications – Process membership applications and renewal appeals and liaise with accounting staff for invoicing.
- Reporting – Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy.
- Holding relationships and contracts – Coordinate current member service programs, including relationship building and contracting with vendors and benefit providers in consultation with facilities and cleaning staff.
- Filing – Develop and maintain all office/electronic files and systems associated with membership.
- Staging – Stage available offices, desks, conference rooms, and collaborative space as needed to present a pleasant and attractive setting.
- Upkeep – Maintain the general upkeep of the coworking membership space, in coordination with facilities and cleaning staff, including the coffee bar, shared printer services, plants, linens, and building services and amenities.
- Supplies – Order and restock supplies as needed in coordination with facilities and custodial staff and contractors.
- Strategy – Actively participate in crafting membership development strategy, including networking with peers to identify best practices and engaging in program planning with 221A leadership.
Member Outreach & Communications
- Contact point – Serve as the central point of contact for members; respond to general inquiries via email, social media, and in person.
- Communications and marketing – Providing information through periodic mailings and marketing campaigns.
- Orientation – Provide tours, guidance, and introductions to new members.
- Offering information – Communicate membership value and benefits to current and prospective members via our website and email communications.
- Recruitment – Develop and implement member recruitment campaigns.
- Team resourcing – Engage staff and board in member recruitment and retention.
- Event planning – Event planning, responsible for executing events that generate awareness, build organizational relationships, and increase member participation.
- Logistical coordination – Assist in coordinating logistical elements of the event from planning, set-up, tear-down, and clean-up operations.
- Stakeholder relations – Assist in developing and maintaining relationships with organizational and event speakers, elders, board members, sponsors/funders, and stakeholders.
- Representation – Represent the organization at events from time to time.
Ancillary Duties as determined through mutual agreement with the Employer.
221A is an equal opportunity employer and welcomes applicants on all points on spectrums of race, place of origin, ethnicity, religion, gender, sexual orientation, age, marital status, and ability.
How to Apply
Priority for this position will be given to:
- Black, Indigenous, and other racialized applicants
- People living with disabilities
- 2-Spirit, trans, queer, and non-binary people
Please send your cover letter and CV/resume by email to firstname.lastname@example.org.
Please use “[Full Name], Membership & Events Coordinator” in the Subject Line.
Ensure your cover letter includes your name, email, and contact information
This call will remain open until the position is filled. 221A thanks all applicants in advance for understanding that due to capacity limitations, only applicants under consideration will be contacted.
Posting will be removed when the position is filled.